Lost Property Enquiries

Please review the information below before enquiring.

We store lost property items for a maximum of 28 days, after which they will be disposed of.

We do not keep or take enquiries for perishable or unhygienic items, lighters, e-cigarettes, flammable substances, or other items that may be hazardous to store.

Payment (credit/debit) cards found, including inside other property, such as wallets and purses, will be removed and securely destroyed at the end of the working day.

We recommend that you contact your bank right away to report the loss and arrange a replacement.

For any official documents, i.e, passports or driving licences, these will be returned to the appropriate body for their disposal after 28 days.

If you have lost property on other services such as bus or rail services, licensed taxis, coaches, or shopping centres, then please contact the operator directly.

Contact Nottinghamshire Police for property lost in public spaces.

How to report lost property.

If you've lost something when travelling on Nottingham Express Transit, or in one of our Park & Ride sites, then please get in touch by:

WhatsApp/Phone : 0115 824 6060

Email : info@thetram.net

Facebook : /thetram.net

Website Chat : thetram.net

When we receive your enquiry, we do our utmost to find your item as quickly as possible. To make this easier, please give us as much information as you can when you report something is lost.

It can take up to 24 hours to find your item, but it may take longer in some circumstances.

Please do not visit the tram depot to report lost property, you should only attend if you are informed that we have located your item.

What to do if you find property left or unattended items.

If you find any items of property left on the tram or platform, or in one of our Park & Ride sites, please hand them in to the tram driver or a member of staff.

Reclaiming your property.

If we find your item, then you will need to claim your lost property within 28 days, after which the item will be disposed of. Quote the reference that you will be given.

We are located at:

NET Depot

Wilkinson Street

Armstrong Way

Basford

Nottingham

NG7 7NW

Monday to Friday : 08:00 to 20:00

Weekends& Bank Holidays : 09:00 to 16:30

When you attend, you will need to approach the pedestrian gate and use the intercom there. Quote your reference and wait; do not enter the depot under any circumstances.

If you travel by road vehicle, you will need to park in the Park and Ride, then walk around to the gate.

Photographic Identification will be required to collect certain items, such as bank cards or high-value property.

You may be asked to unlock an electrical device in front of us before we can hand it over.

Fees.

We do not charge for handling or storing lost property, but all items must be reclaimed in person within 28 days

Unclaimed items.

Items that remain unclaimed after 28 days from the date found will be disposed of.

Any electrical devices, such as mobile phones or laptops, that hold any personal data will be destroyed in line with GDPR recommendations.

We donate suitable property to charity.