How can I contact NET?

Created by Luke Taylor, Modified on Wed, 21 Feb 2024 at 10:25 AM by Luke Taylor

We have several options for you to contact our team

WhatsAppClick the above icon to connect to us via WhatsApp, or add our number to your contacts (0115 8246060)

Live Chat

We have live chatbots who help with frequently asked questions or you can request to speak with our team. Click the chat icon bottom right of your screen


Click the icon to connect via Facebook

X (Formely Twitter)

Click the icon to connect via X


Email us at


Speak with a member of our team on 0115 8246060


Click the above icon to connect to the 'NET Forums', a newly launched platform to share your thoughts and questions with the NET team and other tram users. We'll also use this space for future updates about the tram network


You can speak to our team in person. Click the above icon for directions to the NET travel centre at 4 King Street, Nottingham, NG1 2AS


If you have received a penalty fare notice and you wish to appeal, click the above icon to head to our appeals page or head to

Tram stop help point

Click the above icon for more information about our customer help points - connecting you to our control room team

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