*The following article is for Work by Tram (Tram2Work) customers who need to update or order their tram card online with a UVC code

TABLE OF CONTENTS - CHOOSE FROM THE OPTIONS BELOW

• New Customer (Not previously had a Robin Hood or tram season pass)
• Existing customers with a tram card
• Existing customers without a tram card
• Troubleshoot and FAQs

New Customer (Not previously had a Robin Hood or tram season pass)

If you currently do not have a tram card and it's your first time joining the scheme, please follow the below steps

1. Head to https://www.thetram.net/tickets and select season tickets by clicking 'Explore'
2. Click 'Apply for your NET card'
3. Fill in your personal details, including your email account
4. Create a password, which must include at least 8 characters, 1 capital letter, 1 number and 1 special digit (eg. !£?_)
5. The system will confirm your new account has been created. Click Proceed
6. Enter your address information
7. On the services part A screen, click on the 'work' tab, which should change from 'No' to 'Yes'
8. Select the length of your season pass from the drop-down menu next to 'Work'. This is the length which you have arranged via your place of work
9. Select your business name from the drop-down menu
10. Select the date you would like the pass to start (Please allow some time for collection or posting)
11. On the next page, select from the 'proofs' drop-down menu. Select UVC code and enter the details below. It's case-sensitive, so ensure the code is copied over exactly as written in your letter or email

Once you have clicked proceed, a confirmation screen will show that your new pass has been created successfully

The card will automatically be printed in our travel centre. Click HERE for directions to our travel centre. Please pick up your pass at the earliest opportunity

If you need your new pass posted to you, please contact the customer relations team. Contact information can be found by clicking here: NET Contact Information

Below you will find a few screens of the process being followed, if you need any more help

Step 5

Steps 7 and 8

Steps 9 and 10

Step 11

Existing customers with a tram card

If you have already had a tram season pass through the Work by tram scheme and you still have your card, please follow the below steps. 

*This process must be done once your current services have expired (or within 7 days of expiring). To check the expiration date of your card, hold it against the lime green card readers at the tram stop. The screen shows you when it will expire.

1. Head to https://www.thetram.net/tickets and select season tickets by clicking 'Explore'
2. Click on 'Create account' if you have never used the online process before. (Go to step 8 if you already have an online account)
3. Fill in your details. These are the same details you gave when setting up your account in our travel centre
4. Enter a valid email address
5. Create a password, which must include at least 8 characters, 1 capital letter, 1 number and 1 special digit (eg. !£?_)
6. The system will confirm your account and send a confirmation email to the email address provided
7. Go to your email account and click the 'verify account' link
8. Click on the 'login' link
9. Login to your account
10. Click 'Add UVC' which is highlighted in green
11. Enter the UVC code you have been issued (Case sensitive)
12. The new season pass product has been added to your account and the start date will be the date the UVC code was entered
13. The season pass product now needs to be collected. For information on how to do this, please review the following article: How do I 'collect' my Robin Hood Season Pass extension?
14. Once step 13 is complete, your card will work as normal on the lime green card readers

Below you will find a few screens of the process being followed, if you need any more help

Step 3

Step 6

Steps 7 and 8

Steps 9 and 10

Step 11

Step 12

Existing customers without a tram card

If you have previously been a customer with a registered tram season pass (normal adult pass or Tram2Work pass) but you no longer have a tram card with you, then you will need to contact the customer relations team via email.

We have created a form for customers to fill out in order to help with any Work by Tram enquiries, which you can request by emailing us at info@thetram.net.

You may wish to use the following subject heading: Request Work by Tram information form

The form is the easiest way for us to ensure we have all the information we need in order to help with your enquiry

Alternatively, you may wish to give a brief description of any issues you are having with your online account and send this over via the above email address.

Please ensure you include the following:

• Full name
• Date of birth
• Full address
• Email address
• Any current card numbers
• UVC code (if applicable)
• When you need the pass to start
• Employer

Please be aware that you may be subject to a small fee for any lost or damaged cards

Troubleshoot and FAQs

If you are having any issues with setting up your new Work by Tram card, please see below:

• Q. I have tried to set up a new account, but it says 'duplicate account'. What do I do? A. This may be because you already have an account for a Pay-as-you-go card or a Robin Hood Tram and Bus account. If you're new to the Work by Tram scheme, please use a different email address when you sign up and follow the 'new customer' instructions above.
• Q. I have applied my UVC code to my work by tram pass, but it's not scanning on the green card readers. What do I do? A. It may be that you still need to collect/download the product to your card. Please click on the following link for information on how to do this: How do I collect/Download my season pass extension?
• Q. I have applied my UVC code to my online account, but I have never had a tram-only season pass. What happens next? A. You may have logged into an account that is connected to the Robin Hood tram and bus network or the Pay-as-you-go card. You need to have an account that is for tram only. In order to remove the UVC code from the Tram and bus or Pay as you go account, you will need to let us know your UVC code and Customer reference number. Your customer reference number is listed on your online account. Send these details along with some further information to info@thetram.net
• Q. Can I have the Work by Tram card on my phone? A. No, unfortunately, you can't. At the moment, the only option is a physical card that you will need to scan before each journey.
• Q. Can I add my Work By Tram card to my Robin Hood Tram and Bus card or Pay as you go card? A. No, they are separate products and therefore you will need an account that is for the tram only.
• Q. I have a Tram-only online account, but I can't log in or I forgot my Password. What do I do? A. If you have not been able to change your password or you're unable to log in, contact our team and we can reset the password for you. You can reach out via WhatsApp on 0115 8246060. Please confirm your name, date of birth and postcode.
• Q. Can I use the UVC code on my NET GO! account? A. No, the code will not work on NET GO!