Our network is 100% low-level boarding, meaning that there are no steps between the tram platform and the tram.

There are four sets of wide double doors with white strips for enhanced visibility feature on each tram, with warning sounds for when doors are opening and closing. There is only a small gap between our tram doors and the tram stop platforms which makes boarding easier.

Our platforms are positioned at road level except for Nottingham Station and Queens Medical Centre. We have 2 customer lifts located at the Queens Medical Centre tram stop and one at Nottingham Station.

Customer Lifts

Click any of the below to jump ahead

• Nottingham Station - NET lift
• Nottingham Station - Alternative lifts
• Queens Medical Centre tram platform - NET lift
• Queens Medical Centre - Alternative lifts
• Queens Medical Centre Science Road, Ningbo Bridge - NET Lift

Nottingham Station - NET lift

The Nottingham Station tram platform is directly linked to the first floor of the Nottingham Railway Station. We have a customer lift located on the corner of Trent Street and Station Street, where there is also a set of stairs. You can view the location of this lift by clicking here.

Nottingham Station - Alternative lifts

You can find an alternative lift inside the Nottingham Railway Station building which is accessed directly from the tram platform when departing the tram, or via Carrington Street or Queen's Road if heading towards the tram. You can view the location of this lift by clicking here.

Nottingham Railway Station entrance from the tram platform

There is another lift located in the nearest car park which is directly linked to the tram platform. (Please note, this car park is not owned or operated by NET trams). There is a platform linking the car park and the tram platform and the entrance/exit can be found at ground level on Queen's Road. You can view the location of this lift by clicking here.

Nottingham Railway Station Car Park entrance from the tram platform

Queens Medical Centre tram platform - NET lift

The tram platform at Queens Medical Centre is positioned in line with the first floor of the NHS Treatment Centre. The raised platform also allows direct access to the Queens Medical Centre via the Sir Peter Mansfield Bridge. Our lift is located just below this bridge. You can view the location of this lift by clicking here.

Queens Medical Centre - Alternative lifts

The nearest alternative lift is located inside the NHS Treatment Centre, directly opposite the tram stop. You can access the NHS Treatment Centre from ground level by crossing at the zebra crossing on South Road. Stairs and a ramp at the front of the treatment centre will take you towards the entrance into the reception where there are lifts to take you to the first floor and out to the tram stop. From the tram stop, you can access the treatment centre from the ramp at the end of the platform which takes you to the first floor of the treatment centre.

Please note the opening hours of the NHS Treatment Centre is as follows:

Monday-Friday: 08:00-17:45

Saturday: 08:00-14:00

Sunday: Closed

You can view the walking directions between the tram stop and NHS Treatment Centre by clicking here.

NHS Treatment Centre building at Queens Medical Centre tram stop

There are also lifts located in the main QMC building. The nearest lift is located near the South Block entrance/exit at ground level. The entrance/exit can be found opposite the Eye, Ear, Nose and Throat Centre (EENT) just off East Road. 

Directions from ground level - Head along South Road past the Treatment Centre which will be on your right. Head left onto East Road and turn left on the road which runs alongside the EENT building. There will be signs for the South block Entrance. You can view the route between the tram stop and the South Block entrance by clicking here.

If you need to use the alternative lift inside the QMC from the Queens Medical tram stop, head across the bridge which leads into the main hospital building and follow the signs for the south block exit. If you need any help, please speak to a member of staff inside the hospital. 

QMC South Block Entrance

Queens Medical Centre Science Road, Ningbo Bridge - NET Lift

We have a lift near the QMC tram stop located across the A52 and Ningbo Friendship Bridge. This lift is located on Science Road. You can view this lift location by clicking here.

There are no nearby alternative lifts. If you require the tram platform but need to use a lift, there are a couple of options you can take if the stairs are not a suitable option.

If you are travelling by tram and have a tram ticket, or if you travel with a Nottingham City or County Council concession card, you may wish to use the tram to continue your journey to the Queens Medical Centre tram stop. From the lift at Science Road, you can head back towards the University of Nottingham tram stop, however, this is a 0.4 mile walk which should take around 9 minutes. You can view the route by clicking here.

Alternatively, if you're able to, you may wish to navigate towards the lift at the Queens Medical Centre tram stop, across the A52 via the crossing at the corner of City Road and Clifton Boulevard. This walk is also approx. 0.4 miles and should take around 9 minutes. You can view the route by clicking here.

If you spot any issue with any of our customer lifts, please report this by using the customer help point located nearby, or by calling us on 0115 8246060. More ways to contact us can be found on our contacts page.