Please note, the tickets that are purchased via the NET GO! app are locked to the mobile device that was used to make the purchase.
If you have since got a new mobile device and you have logged in, you will notice that your active tickets or season passes will not be showing.
If you have a season pass, you will need to move the ticket to your new device. You may only perform this operation once per ticket. If you have already moved your ticket previously and need to move your ticket again, please reach out to the NET customer relations team. You can get in touch via WhatsApp (0115 8246060).
To move your active tickets to your new mobile device, please carry out the following actions:
- Download the NET GO! app to your new mobile device
- Log in using the same details that were used to purchase your season ticket on your old device
- You will notice that the 'My Tickets' section does not show any live tickets
- Click on the options icon and select 'Purchase History'
- You will now see a list showing all your previous tickets, including the season ticket that you wish to move
- Click on the ticket that you wish to move to your new device
- You will see an option to move the ticket to the new device
- Once you have confirmed that you wish to move the ticket to the new device, the ticket will now appear in the 'my tickets' section
The process is also shown below
*Please note, you must be able to show a live ticket upon request from a member of the NET team. If you have a season ticket, you must be able to show this in the 'My Tickets' tab. Please follow the above process if you need to move a season pass ticket to a new device. Failing to show a live ticket may result in a penalty fare notice being issued to you
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