How to move a NETGO! ticket to a new device

We've launched our new NETGO! App, available now on the App Store and Google Play. The new app will work very similarly to the older version of NETGO! and will have a familiar look and feel, with some additional features. 

You can find out more information about the new app here: The New NETGO! app

If you have recently got a new device and need to move your active NETGO season ticket, you can follow the advice below.

Moving from the old app to the new app

On your new device, download the latest NETGO app. Choose from the download links below.

Once you have installed the new NETGO app, click 'Login' and enter the email address which you used on the older version of NETGO. You will be sent a one-time passcode (OTP) to your email, which you will need to copy into the app to verify your account.

Once you have logged in, the app will display a notification on screen, asking you to move any active tickets on your account to the new app. Once you have completed the move, you will no longer require the older version of the NETGO app, and it may be removed from your device.

Already have the new app and need to move your ticket

If you've already purchased a season ticket on the new version of NETGO, but you've changed your device, simply install the new app on your new device and log in using the same email address you used to purchase your ticket. Once you have logged in, the app will display a notification on screen, asking you to move any active tickets on your account to the new app. 

Please note that you may only move a season ticket once every 6 months. If you require any additional moves to be made, you must contact the NET customer relations team, who will be able to assist with this.

The new NETGO app is available now in the Apple App Store and Google Play.

Simply tap on your app store below to go straight to the new app.