A formal complaint; unreliable schedules and constant delays

Would just like to question why and how the trams are so often changing their departure times, I get the tram from hucknall, and the trams will usually show up at intervals of 10 minutes on every 10th minute of the hour, however some days that will be different it will be 8:15 8:25 8:35 etc... and the time tables are completely useless as the trams are running delays almost every time I'm using it. As someone who uses the tram to commute to work is there any advice I could hear, despite being 20 minutes early to work, some days I'm 10 minutes late because of the tram times changing and/or having delays/terminating without proper warning, will there be any improvement on this? perhaps live tracking for trams on the NETGO app so you can see when they'll actually come this would help so many people more than you could imagine, because the services provided at the moment are far from the standard they should be at.

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