From Wednesday, 25th June, we will be introducing a temporary change to our timetable. This will affect our timetable between Monday and Saturday (Sunday service will remain the same)

Unfortunately, our services have suffered recently due to an increase in road traffic collisions and vandalism, leaving our trams in need of extensive repairs.

Over the past few weeks, we have been unable to offer a full tram service, and therefore, we are taking action to ensure we can offer a more robust and reliable service that is fair for all of our customers. This will allow us the opportunity to keep more of our trams at our depot so we can ensure they are repaired and ready for service.

We're very sorry for any inconvenience these changes may cause, but thank you for your patience whilst we work to resolve any outstanding issues to restore our fleet to full capacity.

For further information and FAQ's, you may find the following information useful. If you need to reach out for support, here's a link to our contact page - Contact NET Customer Relations

TABLE OF CONTENTS

• Tram service frequency
• First and last tram times
  • First trams
  • Last trams
• FAQs

Tram service frequency

Current tram frequency

Monday - Friday

6am-7am - every 15 minutes

7am-10am - every 7 minutes

10am-3pm - every 10 minutes

3pm-7pm - every 7 minutes

7pm-9pm - every 10 minutes

9pm-12am - every 15 minutes

Saturday

6am-7am - every 15 minutes

7am-10am - every 10 minutes

10am-3pm - every 7 minutes

3pm-7pm - every 7 minutes

7pm-9pm - every 10 minutes

9pm-12am - every 15 minutes

Temporary tram frequency

Monday - Saturday

6am-7am - every 15 minutes

7am-9pm - every 10 minutes

9pm-12am - every 15 minutes

First and last tram times

First trams

Last trams

FAQs

Q. How long will this timetable be in place? A. We are planning to have this in place for 4 weeks to allow enough time to carry out any necessary repairs to our fleet of trams. Normal services should resume week commencing 21st of July, but this is subject to change. We may reinstate our usual tram timetable earlier if we are confident that we have enough available trams for a full service.

Q. Will there still be cancelled services whilst the temporary timetable is in place? A. We're confident we can deliver this timetable, as we are only required to have 26 trams available, out of our entire fleet of 37. This will allow us time to work on any trams which are not in service. As always, events and incidents can happen that cause our services to be impacted. Please check our social media channels, and for the most up-to-date information, please check our service status page: https://www.thetram.net/service-status

Q. I rely on a specific tram time leaving my stop towards my intended destination. Will the times be the same? A. No, due to the change in tram frequency, the timings will be different. We operate a turn-up-and-go service, and this timetable will ensure we have a tram service every 10 minutes (or every 5 minutes in the centre of the network).

Q. Why are there so many trams which need to be repaired? A. Unfortunately, we've suffered extensive damage to some of our trams following recent road traffic collisions. Whilst we do have engineers hard at work in our depot, some of the damage is extensive and requires replacement parts that need to be sourced or, in some cases, the tram needs to have specialist repair work, which has to be completed off-site. We also need to ensure the rest of the fleet is regularly checked, serviced and maintained to ensure we continue to operate a safe and reliable service.