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Luke Taylor posted about 21 hours ago Admin
Hi John
I'm sorry to hear this. If your transaction was declined, it's likely those payments you mentioned are still classed as 'pending'.
In these circumstances, the money has not been processed in our accounts, and therefore it will show as pending until it is returned to your account.
If you need to look into this further, you'll need to reach out to the Nottingham Contactless team or review your transactions on their website here: https://nottinghamcontactless.co.uk/
Luke Taylor
Customer Experience Manager
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