*Latest update (4th October) - No further strike action is planned. Services will resume as normal. If you were affected by the strike and have any questions, please review our frequently asked questions below or contact our customer relations team. Our contact information can be found here: contact NET

Goose Fair tram frequency - Sunday 4th October

06:00-07:00 - Every 15 minutes

07:00-20:00- Every 10 minutes

20:00 - 23:00- Every 15 minutes

Our normal weekday timetable will resume from Monday 5th October.

FAQs

Q. During the strike days, can I use my tram tickets on the buses? A. Buses will not be accepting tram tickets during the strike.

Q. I have a season pass; will my pass be extended? A. We will not be offering season pass extensions due to the strike.

Q. Can I claim a partial refund on my season pass? A. We are not able to offer a partial refund. You do have the right to claim a refund on your season pass in line with our refund policy. This would include forfeiting your pass. See our Terms and Conditions page for more information. 

Q. I have a weekly ticket or a 1-month season pass, can I claim a refund? Whilst our terms and conditions on refunds do not account for 1-month or weekly tickets, we will be able to calculate a refund, minus any of the time already used on your ticket. If you've already used most of the time on your ticket or pass, we may not be able to offer any refund. For example, if you have used 3 weeks out of a monthly adult season pass, the time you have used would have cost £75 (3 x £25 adult weekly tickets). Therefore, the refund amount would be £10 (£85 upfront cost-£75 used). If you'd like to discuss this further, please contact our customer relations team by email at info@thetram.net or via WhatsApp on 01158246060.

Q. Can I still board a tram to visit Nottingham's Goose Fair? A. There will be no tram service operating on strike days (26th and 27th Sep, 2nd and 3rd Oct). Trams will be running to all stops on all other days, including The Forest tram stop where the Goose Fair is located.

Q. Why are you unable to operate a limited service during the strike days? This is for safety reasons. Whilst some staff may not be joining the strike, we've made the difficult decision to stop all tram services as this is the safest thing to do.

Q. Why is the strike taking place? A. We have been in discussion with the GMB Union to agree on a new pay deal for our staff. As we have not been able to reach an agreement, members of the GMB Union have voted in favour of industrial action.

Q. Can I still park my car in one of the park-and-ride sites on the strike days? A. Yes. During the strike days, you may wish to park your car and use alternative means to reach your destination. Please note that you will still need to be parked correctly in a bay. Disabled bays are still reserved for blue badge holders, and parent & child bays are for users travelling with a baby or a child who still requires a car seat. On all other days, if you are parking in our park-and-ride sites, you'll need to use the tram. Those parking without using the tram services on non-strike days may be subject to having their vehicle clamped.

Q. I tapped my payment card on the green validators on the days of the strike; can I get a refund? A. If you didn't realise trams were not operating and you tapped your card or mobile device on the green validators on the day of strike action, you will need to visit https://nottinghamcontactless.co.uk/ to request a refund. All contactless payments made on the green validators are managed by Nottingham Contactless, and therefore we're unable to access these payments ourselves.

Q. I purchased a ticket from the ticket machine by card on the days of the strike; can I get a refund? A. Please send a copy of your paper ticket to us via WhatsApp on 0115 8246060 or via email at info@thetram.net and we can discuss your options. 

Q. I purchased a ticket from the ticket machine by cash on the days of the strike; can I get a refund? As we no longer have the NET Travel Centre, we do not have the facility to offer cash refunds. Please send a copy of your paper ticket to us via WhatsApp on 0115 8246060 or via email at info@thetram.net, and we can discuss your options.