There used to be live tram times (that is, not the timetabled ones) in apps like Google maps and Citymapper. This was really useful as it meant less time spent waiting for trams in the cold! I was wondering if there were any plans to re-introduce this?
Hi Tom. Thanks for the message. I'm unaware that we used to have live tram times on Google maps. This may have been before my time. Perhaps this was prior to our extension? I certainly haven't seen live tram times in my time with Nottingham Trams. (5 years of service this year!)
We don't currently have any plans to re-introduce this, but we are working on improving how we communicate delays and missing services to our customers. Live tram times would be ideal, but it's my understanding that it's a very complicated process and it would be difficult to track live tram times when something goes wrong on the system and our trams have to use turnbacks.
We have already worked on communicating disruption with customers. You may want to read some of our support articles. You can view more information about how we manage disruptions here: https://support.thetram.net/support/solutions/articles/15000052043-network-disruption-faqs-and-information
We also have new maps for the NCT bus links across the system: https://support.thetram.net/support/solutions/articles/15000052047-where-are-the-nct-bus-stops-nearest-to-the-tram-network-
I hope this answers your question, Tom